IRCTC Hospitality Monitor Job

Position: Hospitality Monitor (Contractual Engagement)
Duration: Initial 2 years, extendable by 1 year based on performance
Remuneration: CTC Rs 30,000/month (incl. Statutory Deductions)
Allowances: Daily allowance (Rs 350/day), lodging charges (Rs 240/stay), National Holiday Allowance (Rs 384/worked holiday), Medical Insurance (Rs 800/month, reimbursable), Leave, Bonus. This article will provide all the information about IRCTC Hospitality Monitor Job.

Contractual Engagement

The Indian Railway Catering and Tourism Corporation (IRCTC) offers the contractual position of the Hospitality Monitor.

Contract Duration

The contract duration is initially for 2 years and can be extended for an addition of 1 year based on requirement and satisfactory performance.

Remuneration

CTC: Rs 30,000/- per month (incl. of Statutory Deductions) Likewise, the selected candidates receive a monthly consolidated remuneration, including statutory deductions, along with additional benefits.

Allowances

Also, these benefits include daily allowance, lodging charges, National Holiday Allowance, Medical Insurance, Leave, and Bonus.

Daily Allowance: Rs 350/- per day for on-duty on-board in train (s) (100% for more than 12 hours, 70%
for 6 to 12 hours, and 30% and less than 6 hours)
Lodging Charges: Rs.240/- only if night stay is involved at outstation.
National Holiday Allowance (NHA): Rs 384/- per National Holiday (if worked).
Medical Insurance: Rs. 800/- per month (Reimbursable on submission valid documents)

Education Qualification Required

Candidates must hold a full-time 3-year Bachelor of Science (B.Sc.) degree in Hospitality & Hotel Administration from recognized institutions.

• Full-time B.Sc. in Hospitality and Hotel Administration from a Central or State institute of Hotel Management affiliated with NCHM & CT, UGC, AICTE, or the Government of India.

or

• BBA/MBA (Culinary Arts) from Indian Culinary Institutes under the Ministry of Tourism.

or

• B.Sc. in Hotel Management and Catering Science from Government-recognized Universities affiliated with UGC, AICTE, the Government of India, or State Government.

and, or

• M.B.A (Tourism and Hotel Management) from Government-recognized Universities affiliated with UGC, AICTE, the Government of India, or State Government.

Experience Required for IRCTC Hospitality Monitor Job

Candidates with minimum of 02 years experience in the relevant field will only be eligible to apply.

Upper Age limit

• UR candidates have an age limit of 28 years.
• SC/ST applicants, OBC applicants, PwBD (Persons with Benchmark Disabilities) applicants, and Ex-Servicemen will receive age relaxation according to Government guidelines.
• SC/ST applicants have an upper age relaxation of 5 years, while OBC applicants have a relaxation of 3 years. PwBD applicants have a relaxation of 10 years.
• Ex-Servicemen can avail age relaxation equivalent to the extent of service rendered in defense plus an additional 3 years.

Place of Posting

IRCTC may deploy/post candidates anywhere in India at its discretion.

Selection Process

Candidates need to thoroughly fill the provided application form and submit it with original and attested copies of documents at the interview venue. Following this, they will undergo a personal interview where assessors will evaluate their credentials and performance. Based on their interview performance, candidates will be shortlisted, and suitable ones will receive offers of engagement based on merit and available vacancies.

• Application Form Submission: Candidates must fill in the application form provided with the notification, ensuring completion in all respects.
• Document Verification: The completed application form, along with original documents and attested copies, must be submitted at the interview venue for verification.
• Interview Process: During the interview process, candidates will undergo a personal interview, where assessors will evaluate their credentials and performance.
• Shortlisting: Candidates will be shortlisted for the position based on their performance in the interview.
• Offer of Engagement: Suitable candidates will receive offers of engagement based on merit and the number of vacancies available.

Medical fitness

Engagement of selected candidates shall be subject to being medically fit as prescribed by IRCTC.

Scope of Work

Supervise food production, quality, and services in designated catering units, ensuring compliance with company policies and hospitality standards. Manage staffing and resources, address customer issues, collect feedback for analysis, ensure statutory compliance, educate staff on equipment maintenance, and coordinate with various departments and partners.

• Responsible for the supervision/monitoring of food production, quality & services in nominated mobile/static catering units.
• To ensure compliance of company policies and standard hospitality procedures/practices.
• Ensure proper man-power & materials for nominated mobile/static catering units.
• Resolve customer/passenger care related issues and effective Complaint management.
• Collect feedback, its analysis and course correction.
• Ensure statutory compliance / regulations as applicable.
• Supervise & educate the staff in efficient upkeep of equipments and devices.
• Co-ordinate with various departments, offices, business partners.

How to Prepare for Interview

Attire

Dress in formal attire, which typically includes a shirt, pants, and tie. Your appearance should be neat and professional to make a positive first impression on the interviewer.

Prepare for interview questions

1. Practice a concise and effective self-introduction, ensuring it sounds natural and confident.
2. Be ready to articulate your reasons for wanting to join IRCTC, highlighting your interest in the company and its goals.
3. Familiarize yourself with general information about IRCTC, including its history, mission, and services.
4. Brush up on the rates of veg and non-veg thalis offered by IRCTC to demonstrate your knowledge of their menu options.
5. Have an understanding of regional cuisines prevalent in different parts of India, showcasing your awareness of diverse culinary preferences.
6. Stay updated on current affairs and general awareness topics by reading newspapers regularly to be well-informed during the interview.

General Information

a) This engagement is purely contractual and does not guarantee regular employment with IRCTC.
b) The contract may be terminated by either party with one month’s notice or immediately for unsatisfactory performance.
c) Only Indian Nationals are eligible to apply for this position.
d) Government/PSU employees must apply through proper channels or provide a No Objection Certificate (NOC) during the interview.
e) IRCTC reserves the right to cancel or modify the advertisement or selection process without prior notice.
f) The number of vacancies may vary depending on IRCTC’s requirements at the time of engagement.
g) Candidates must meet the eligibility criteria and provide accurate information; any discrepancies may result in termination.
h) Selected candidates must provide a security deposit of Rs. 25,000 in the form of a Demand Draft.
i) No travel allowance or daily allowance will be provided for attending the walk-in interview.
j) Proficiency in computer applications, including MS Office, and report preparation is desirable.
k) Candidates should demonstrate problem-solving skills and the ability to make rational decisions.
l) Candidates can attend the interview at any one convenient location.

Join WhatsApp Group: Catering Supervisor/ Assistant Exam

• WhatsApp